FAQ

Frequently Asked Questions

How do I place an order?

Select the product and variant, add it to cart, and complete checkout. If your order needs confirmation, OmegaBD may contact you before dispatch.

Is Cash on Delivery available?

Cash on Delivery may be available for eligible orders and delivery areas. If COD is enabled for your order, OmegaBD may verify your phone number, address, product, quantity, and total payable amount before dispatch.

How long does delivery take?

Delivery timing depends on customer location, product availability, order verification, and courier service coverage. OmegaBD will share tracking or delivery updates when available.

How do I track my order?

After dispatch, OmegaBD will provide courier or tracking information when the courier supports tracking.

Can I return or exchange a product?

Return or exchange eligibility depends on the product type, product condition, request timing, and the issue reported. Please review the Return and Exchange Policy before ordering.

What should I do if I receive the wrong or damaged item?

Contact support as soon as possible with your order number and clear photos or video of the product, packaging, courier label, and invoice.

Do products have warranty?

Warranty applies only when it is clearly stated on the product page. Warranty terms vary by product and supplier.

Are product photos real?

OmegaBD aims to use real product photos or permission-cleared supplier images. Product images should match the listed variant as closely as possible.